Head of Managed Services
Your organisation is unique, so we tailor our services to suite you.
Why Choose Waterstons?
Tailored Solutions
We create bespoke plans for each client. By examining your people, processes, and technology, we develop solutions that address your specific business problems.
Exceptional Client Service
With a 99% client retention rate in Australia, we go above and beyond. No matter the query, we always strive to help our clients.
Staying Ahead
Our team stays on top of the latest tech trends to keep our clients ahead. Our innovation team constantly discovers and implements new solutions.
24/7 Support
Our Australian team handles business hours, and our UK team covers after hours, ensuring you always have support.
Client Testimonials
Our clients are our biggest advocates:
"From technical expertise to personal relationship and account management, we are continually impressed by the team thinking about new ways of working and creating efficiencies across our business."
— Dan Bloor, Group IT Director at Enva
"Our business runs across continents and around the clock, so our partners need to do the same. The 24/7 service desk has proven itself in supporting our business with large and small issues."
— Martin Lofnes, CFO
Dedicated Support
You’ll have a dedicated client partner and access to our entire team for support and insights. We provide proactive support and constantly add value to your organisation.
Robust Cybersecurity
Cybersecurity is a core part of our services. Learn more about our cyber services and accreditations on this website.
Comprehensive Services
We offer a wide range of services, including bespoke software, innovation, consulting, managed services, and cybersecurity. We provide enterprise-level support with a family business feel.
Long-term Partnerships
We focus on building long-term partnerships. No matter where you are on your journey, Waterstons will adapt to your needs.
What we do
Request your technology assessment
Partners and accreditations
ISO 9001
BSI ISO 27001
vmware Partner Professional Service Provider
vmware Partner Enterprise Solution Provider
Gold DataCORE Solution Provider
Cisco Premier Partner
CITRIX Partner Silver Solution Advisor
Freshservice
Keeping Evergreen Garden Care fertile 24/7 with global support
"Our business runs across continents and around the clock, so our partners need to do the same. The 24/7 service desk has proven itself in supporting our business with large and small issues."
Martin Lofnes CFO Evergreen
Read case study
Shared values drive long-term partnership
Waterstons’ unique partnership approach delivers real value to Henry Colbeck, the UK’s oldest family owned supplier to the fish and chip and takeaway shop market.
Henry Colbeck
Read case study
The value of close collaboration, through thick and thin
"Big changes can often be a daunting prospect, especially when it’s a number of important areas of the business and when it’s happening over a relatively short period of time. We don’t do things “by half” here at Cartrefi Conwy, and when the time had come to change both our Managed Services provider AND a vast chunk of our infrastructure, you can imagine how nervous we were about it! But we quickly realised once we started the transitional work that we were in good hands, as whilst Waterstons have a very clear and structured approach to their implementations, we were kept in the loop at all stages as to the rationale of the 'what’s' and the 'whys'."
Jason Webster Business Systems Manager Cartrefi Conwy Housing Association
Read case study
Implementing processes that deliver results
“Waterstons’ technical expertise has been integral to the success of our partnership and the development of our people. The strength of the relationships we have created means we truly feel they are an integral part of our team and key to our continued success.”
Dan Bloor Group IT Director Enva
Read case study
Learning and thinking
Choosing the Right IT Partner: The Ultimate Checklist for Australian Businesses
Managing IT in today's fast-paced technological landscape is challenging, especially for small or overstretched teams, leading to inefficiencies and vulnerabilities. To address this, many businesses turn to Managed Service Providers (MSPs) for specialised skills, 24/7 support, and tailored solutions.
Cyber Security: The Right Frame of Mind
Cyber security protection is a consistent topic of conversation within the AEC and Manufacturing industries across Australia. Damage from threats within these industries have ranged from simple spam e-mails all the way up to huge data and profit loss.
So, the question isn’t ‘if’ it will happen to your company but when will it happen to your company? The second questions is; are you prepared & are you protected?
Tech talk can be overwhelming, so we’ve simplified it for you in this article.
Keep reading to know what path you should be taking to protect & prepare for the future.
The link between manufacturing profits & data protection
Manufacturing and technology are irrefutably linked. If our technologies are not optimised, how can we expect our manufacturing processes to be?
A technological breakdown of the technologies driving your manufacturing process can bring your supply chain to a grinding halt. While manufacturers strive for uptime and higher production rates, the complexity of their technology portfolios grow and in turn, so do the requirements to protect these systems and their data from such a breakdown.
Ready to reimagine your business?
We’re with you.
Head of Managed Services
Related services to consider
Bespoke Software
Creating a unique solution with bespoke software can give you an edge in the market or bring efficiencies that aren’t available to the average business. We build software that can accelerate your growth and set you apart. It’s never been simpler to go bespoke.
Find out more
Cyber Security
Cyber security is about people as much as technology. We help you understand the risks and get the technical basics right, before empowering your people to make cyber security part of your everyday culture and operations.
Find out more
Technology Consulting
Technology is always evolving. Which means there are always new and emerging ways to harness its almost unlimited potential. We’ll listen to you first and foremost, before shaping a tailor-made and harmonious technology environment.
Find out more