Remote Services Lead APAC
We provide comprehensive managed services by acting as an in-house IT team or supplementing existing teams with additional expertise. Using combination of people, processes, and technology we make IT a lasting advantage for businesses. We help organisations thrive by tailoring our approach to each individual organisation and their unique needs. Our case studies demonstrate our track record of delivering efficient, reliable, and business-aligned IT solutions.
Remote Support that knows you
How do we support?
Our team in Australia and the UK provide expert 24/7 support. We support every kind of request. Going above and beyond is one of our motto's.
- Dedicated account manager and portals
- 24/7 Australia & UK support
- On site and/or remote support
- Team supplementation and support
Our on-site support teams visit regularly, offering consistent, familiar faces who truly understand your business and its unique needs.
Looking for Managed IT Support?
If you want to find out more about how Waterston can provide managed IT support then please get in touch and one of our friendly team members will be on hand to provide more information and answer any questions.
"The most refreshing part of the relationship is knowing we have a team behind us that we can have an open and honest conversation with and bounce ideas off. It feels like nothing is ever too much trouble for them." - Jason W, Business Systems Manager
Decommissioning legacy infrastructure in order to streamline University IT services
The Business School Domain Decommissioning project has significantly reduced the support burden on the IT office and Waterstons’ service desk. Now all software and services have been migrated to the central domain, all staff and students know exactly where to access everything they’ll need during their University lifetime.
James Randall Durham University Business School IT Manager and Senior Consultant at Waterstons Durham University Business School
Read case study
Learning and thinking
How technology can help you and your people work better together and boost performance
The Covid-19 pandemic didn’t only interfere with supply chains – it also messed up the labour supply. People have been off sick, have rebalanced their lives during lockdown, changed jobs or careers; there are many reasons.
As with all supply and demand, when there is a shortage of labour, wages rise so, in addition to a shortage of skills, labour is becoming more expensive. As the need to reshore the supply chain has been recognised, the market is getting more and more competitive while labour is getting tighter, so we have to do more with less; it looks like a perfect storm. The oil that can be poured on those troubled waters is automation.
Ready to reimagine your business?
We’re with you.
Remote Services Lead APAC